Return Policy
Our return policy extends for a period of 15 days from the date of purchase. Should 15 days have transpired since your purchase, regrettably, we are unable to accommodate a refund or exchange for you.
To qualify for a return, the item you wish to return must remain unused and in its original, unaltered condition, including the preservation of its original packaging. A valid receipt or proof of purchase is a prerequisite for initiating the return process.
Kindly refrain from dispatching your purchase to the manufacturer.
Partial refunds may be granted in specific scenarios as outlined below:
- Items not returned in their original condition, including instances of damage or missing components that are not a result of our error.
- Items returned more than 30 days subsequent to their delivery.
Refunds (if applicable)
Upon receipt and thorough examination of your returned item, we will promptly dispatch an email notification, confirming the safe receipt of your return and subsequently informing you of the approval or declination of your refund request. In the event of an approved refund, the credited amount will be systematically applied to your credit card or original method of payment within a designated timeframe.
Should you opt for a refund, we kindly urge you to make your request without delay, as we can only confirm refund requests within 6 hours from the moment the order is received.
Delayed or Outstanding Refunds (if applicable)
Should a refund be absent from your account, we recommend verifying your bank account. Following this, we suggest contacting your credit card company, as it may require a reasonable duration for the refund to be officially reflected. Subsequently, reach out to your bank, bearing in mind that standard processing periods may contribute to the delay. If all of these steps are completed and your refund remains unaccounted for, please do not hesitate to establish contact with us at [email protected].
Sale Items (if applicable)
Regrettably, only items at regular price are eligible for refunds. Sale items, unfortunately, do not qualify for refund consideration.
Exchanges (if applicable)
Our exchange process is reserved exclusively for instances of defective or damaged items. Should you necessitate an exchange for an identical product, kindly direct your inquiry via email to [email protected]. Subsequently, send the item to the address below:
1426 Webster Street, Woodbridge, New Jersey (NJ), 07095, United States.
Gifts
In cases where a purchased item is indicated as a gift and is shipped directly to you, the returned item’s value will be translated into a gift credit. Upon the reception of the returned item, a gift certificate will be issued and forwarded to you.
Should the item not be designated as a gift during purchase, or if the gift provider arranged for the order to be delivered to them first for subsequent gifting, a refund will be initiated to the gift giver, subsequently notifying them of the return.
Shipping
To initiate the return of your product, kindly forward it to the following address:
1426 Webster Street, Woodbridge, New Jersey (NJ), 07095, United States.
You are solely responsible for the expenses incurred in returning the item, including shipping costs. We must emphasize that shipping costs are non-refundable. In the event that a refund is granted, the sum equivalent to return shipping will be subtracted from the total refund amount.
The duration necessary for your exchanged product to reach you may fluctuate, contingent upon your location.
For items surpassing a $75 value, we strongly recommend utilizing a trackable shipping service or obtaining shipping insurance. We cannot ensure the safe receipt of your returned item without such precautions.